Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, accessories, manuals, and original packaging when applicable. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@popsstuff.com. Returns must be authorized before being sent or delivered to:

Pops' Stuff
3670 Loudon Street
Granville, Ohio 43023

If your return is accepted, we’ll provide instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

You can always contact us with return questions at info@popsstuff.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or special-order products, personal-care goods, hazardous materials, flammable liquids or gases, gift cards, and products clearly marked final sale before purchase. Contact us if you have questions about a specific item.

Exchanges
The fastest way to exchange an item is to request a return. Once the return is accepted, make a separate purchase for the replacement item.

Refunds
We’ll notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@popsstuff.com.