Refund policy

We have a 14-day return policy for eligible items. Contact us within 14 days after receiving your item to request a return.

To be eligible, the item must be in the same condition as received, with the accessories and components included in its listing. Original packaging is required only if the listing says so. Please keep your receipt or proof of purchase.

Open-box and untested items: Review each listing's photos and condition notes before buying. Disclosed carton wear, cosmetic wear, or missing parts are part of the item's stated condition and are not, by themselves, an item-not-as-described issue. “Untested” means we have not verified that the item works. If an item is materially different from its description, contact us promptly so we can review it. Nothing in this policy limits rights provided by applicable law.

To start a return, email info@popsstuff.com. Returns must be authorized before being sent or delivered to:

Pops' Stuff
3670 Loudon Street
Granville, Ohio 43023

If your return is accepted, we’ll provide instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted. You can ask return questions at info@popsstuff.com.

Damages and issues
Please inspect your order when you receive it and contact us promptly if an item is damaged, defective beyond its disclosed condition, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Pallet and wholesale lots are final sale. Other non-returnable items include perishable goods, custom or special-order products, personal-care goods, hazardous materials, flammable liquids or gases, gift cards, and products clearly marked final sale before purchase. These exceptions do not limit rights that cannot lawfully be excluded. Contact us if you have questions about a specific item.

Exchanges
The fastest way to exchange an eligible item is to request a return. Once the return is accepted, make a separate purchase for the replacement item.

Refunds
We’ll notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@popsstuff.com.